Activated Insights specializes in gathering feedback from residents, patients, and families in senior and skilled nursing communities across the country. They conduct monthly confidential surveys by phone, asking meaningful questions about care, daily life, and overall satisfaction. Because the surveys are handled by an outside company, the answers are honest and unbiased — giving us a clear picture of where we’re excelling and where we can improve.
Families often ask what these ratings really mean. The truth is, there are many areas that get measured. Everything from dining to communication to quality of care. At Auburn Village, we’re especially proud of the categories where we earned a perfect 5-star rating, because they represent the strengths our residents and families notice most.
- Nursing Care: Skilled, attentive care that goes beyond the medical chart to make residents feel supported and understood.
- Cleanliness: A spotless environment that promotes health, comfort, and pride in our community.
- Dignity and Respect: Every resident deserves to be treated as an individual, and this score shows how much our team values that.
- Activities: Staying active and engaged is key to happiness, and our activities bring joy and connection each day.
- Professional Therapy: Therapy that helps residents regain independence, build strength, and achieve personal goals.
- Safety and Security: Peace of mind knowing Auburn Village is a safe, reliable place to live.
These are the areas where residents and families told us we’re truly excelling — and that’s worth celebrating! We will continue to build on these monthly reviews, always listening, learning, and improving — with the ultimate goal of providing unparalleled care and quality of life for our seniors.
